HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

The date of delivery depends on the carrier and the means of transport you’ve chosen. The carrier has your contact details and will inform you of the exact time of delivery.

DO I NEED TO REGISTER TO ORDER?

We certainly don’t want to force you to do anything, so you don’t have to register to complete your purchase. But subscribing to the ageo.cz loyalty programme has a lot of advantages. It lets you keep track of the latest sales, bonuses and promotions for our members. Your previous orders are saved in your history, so you don’t have to search over and over again for products you buy regularly. Besides, the registration isn’t binding, so you can cancel it at any time for free.

HOW CAN I FIND OUT WHETHER MY PAYMENT WAS SUCCESSFUL?

After completion of the order, we’ll send a confirmation e-mail to the e-mail address you’ve specified. If the e-mail does not arrive, first check your spam folder, then contact our Customer Service at info@ageo.cz, or at + 420 224 247 331 or +420 607 058 258.

MY ORDER STILL HASN’T ARRIVED, WHAT NOW?

Check your e-mail, the carrier may have sent you additional information regarding the time of delivery and the message may have ended up in your spam folder. If the carrier has not provided any further information, contact our Customer Service at info@ageo.pl, +420 224 247 331 or +420 607 058 258 and we’ll resolve the situation swiftly.

I RECIEVED DIFFERENT OR DAMAGED GOODS.

Contact our Customer Service at info@ageo.pl, or at + 420 224 247 331 or +420 607 058 258 and we will resolve your problem as swiftly as possible.

WHERE CAN I FIND INFORMATION REGARDING MY WARRANTY CLAIM?

Všetky potrebné informácie o stave reklamácie sme Vám odoslali na e-mail, ďalšie otázky radi zodpovieme na zákazníckej linke +420 224 247 331 a +420 607 058 258, prípadne na info@ageosk.sk.

I WANT TO CHANGE A CONFIRMED ORDER, WHAT SHOULD I DO?

Changing a confirmed order is only possible with the payment-on-delivery option. Contact us by telephone within 30 minutes of the confirmation of your order and we will make the requested changes for you. You can contact the Customer Service at tel. +420 224 247 331 and +420 607 058 258.